Lucy

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Activity overview

Latest activity by Lucy
  • Lucy created an article,

    I didn't receive my stamps - temporary system issue

    An error generated from a system update prevented loyalty stamps from being properly allocated to your account for transactions made between 3:30 pm on the 10th September 2019 and 11:00 am on the 1...

  • Lucy created an article,

    How do I add the App to Apple Wallet / Google Pay?

    To add your app to Apple Wallet or Google Pay simply tap Settings > Collect Loyalty via Apple Wallet / Google Pay. Please note that you can only use the Caffe Nero App on Apple Wallet / Google Pay ...

  • Lucy created an article,

    Where can I find the promotions currently running at Nero?

    All current promotions are displayed under the “Home” section of the app. 

  • Lucy created an article,

    Where can I view my Activity?

    You can view your receipts under the “Activity” section of the app. Each receipt includes the items you bought, any redeemed vouchers and the number of stamps you have earned with each purchase. An...

  • Lucy created an article,

    Where can I find my stamp card?

    Your stamps are displayed on a loyalty card which is located under the “Home” section of the app. 

  • Lucy created an article,

    Where are my vouchers?

    To open your voucher carousel in your Caffè Nero app select “Wallet” in your navigation bar and then tap on “Vouchers.” Switch between your vouchers by swiping left. 

  • Lucy created an article,

    Can I add more than one payment card to the app?

    You can add additional cards to the app by going to Settings > Payment Methods > Add a new card.  To add additional cards directly from the payment screen of your app, simply tap on the switch arro...

  • Lucy created an article,

    How can I switch between Pay and Collect Stamps or Collect Stamps Only?

    To use the Collect Stamps only option Tap on Wallet on the navigation bar at the bottom of your screen. If there is no payment card linked to your app, the Collect Stamps Only option will be the on...

  • Lucy created an article,

    What is in my Wallet?

    You can find everything you need in the Wallet section of your app. By tapping on Wallet on the navigation bar at the bottom of your screen, you will have access to the payment QR code as well as y...

  • Lucy created an article,

    Has the Caffè Nero App changed?

    Yes - we have introduced a new simpler design with additional features. You can still use your app to pay and collect stamps in one single scan, view your receipts and spending history, and easily ...