Laura

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  • Fully Stamped Card vouchers

    1. Where is my Fully Stamped Card voucher located? To open your voucher carousel in your Caffè Nero app select “Wallet” in your navigation bar and then tap on “Vouchers.” Switch between your vouche...

  • Stamps & Loyalty Cards

      1. What do I earn a stamp for? You earn a stamp when purchasing any of our Barista-made drinks – anything from a simple Espresso to a Hot Chocolate Milano. We’ll also award you a stamp if you pur...

  • Security

    Security Statement At Caffè Nero we are committed to the security and privacy of your personal and financial information. Here are the answers to some commonly asked questions: Are my card details ...

  • The person I’m sending to doesn’t have the Caffè Nero app installed on their phone?

    To claim and redeem the voucher, the receiver will need to have the Caffè Nero app on their phone. However, if they don’t have the app the link you send will take them to their native app store. On...

  • How do I send a voucher?

    In the top righthand corner of each voucher there is a yellow send icon. On pressing this icon you will be presented with your phone’s messaging apps including Mail, native SMS as well as third par...

  • I have a multi-use voucher, can I send just one of this voucher?

    Yes. If you have a multi-use voucher (e.g A Year’s Worth of Coffee prize you may have one in a Cracker, for instance) you can share one use of this voucher at a time following the normal process. Y...

  • I’ve been sent a voucher but it’s expired…

    All vouchers are subject to the original expiry date from when it was first issued. For example a Fully Stamped Card voucher has a lifetime of 18 months and the expiry date is not reset when a vouc...

  • How to claim my voucher?

    In order to claim a voucher,  you need to click on the link that was sent to you. If you do not click on the link straight away and do not remember how the voucher was sent to you, you would need t...

  • Can I send the same voucher to more than one person?

    You can send the same voucher to up to 10 people – we want to make sure it goes to a good home and is used. It can however only be claimed once, so choose carefully.

  • Sending a voucher – In short

    Send your vouchers to friends and family; you can now send any vouchers you have via your favourite messaging apps. Once the person you’ve sent the voucher to claims it for themselves it will be re...