Laura

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Activity overview

Latest activity by Laura
  • Laura created an article,

    Why do I need to verify my phone?

    We collect and verify user phone numbers for two reasons:    1. To prevent users breaching our T&Cs by creating multiple accounts to take advantage of sign-up or limited time offers. We wa...

  • Laura created an article,

    FAQs Caffè Nero Loyalty Card

      What is the Caffè Nero loyalty card? The Caffè Nero loyalty card is a physical loyalty card which can be used to collect stamps for any Barista-prepared drinks, just like you would with the pape...

  • Laura created an article,

    Caffè Nero Partner Vouchers

    A Caffè Nero partner voucher (e.g. O2 Priority voucher or Nectar voucher) can be redeemed against one iced Latte, iced Americano, Caffè Latte, Cappuccino, Americano, Espresso, Flat White, Cortado, ...

  • Laura created an article,

    I have entered my code but my verification failed

    Please contact appsupport@caffenero.com and our lovely team will help you out.

  • Laura created an article,

    I have used up all my verification attempts

    Unfortunately you will not be able to request another verification code. You will now need to get in touch with us at appsupport@caffenero.com. 

  • Laura created an article,

    I entered my code but the code has expired

    You will need to request another code. Make sure that the code you enter is the latest one. When you request another code, the previous one automatically expires and will no longer work.

  • Laura created an article,

    I did not receive my code

    Make sure that your phone has good service and you should receive your code. If your code hasn’t arrived after a few minutes, try requesting a new code. If you are still having trouble receiving yo...

  • Laura created an article,

    I made a typo when I entered my phone number. What can I do?

    If there is a typo in the phone number you entered, you can rectify it by going back to the previous screen to input the correct number. Afterwards, you will be sent another SMS code to get verifie...

  • Laura created an article,

    How does it work?

    We like to keep things simple and we’ve made sure it’s super easy to verify your phone number. When you are prompted  enter your phone number, make sure there are no typos. If the dialling code of ...

  • Laura created an article,

    What do I need to verify my phone?

    All you’ll need is good phone service and a strong internet connection (steer clear of Public Wifi). If you are having issues getting verified, get in touch at appsupport@caffenero.com and we’ll gi...