FAQ
- Vitality Member Benefits Updates
- What Food products can I use my discount on?
- I didn't receive my stamps - temporary system issue
- Has the Caffè Nero App changed?
- What is in my Wallet?
- How can I switch between Pay and Collect Stamps or Collect Stamps Only?
Phone Verification
- What is phone verification?
- Why do I need to verify my phone?
- What does it mean for my account?
- I have an existing Caffè Nero App account - do I need to verify my phone?
- What do I need to verify my phone?
- How does it work?
Your Caffè Nero Loyalty Card
- Breakfast menu loyalty card
- Festive Food Menu Loyalty Card 2022
- Summer Menu Loyalty Card
- Coffee at Home loyalty card
- Summer Menu Loyalty Card – eligible items
- Summer Menu Loyalty Card
Referral Scheme
- What is a referral scheme?
- What is a successful referral?
- Does the referral scheme expire?
- How do I refer someone?
- Will I get a reward?
- Is there a number of people I can refer to the app?
Sending vouchers
- Sending a voucher – In short
- How do I send a voucher?
- The person I’m sending to doesn’t have the Caffè Nero app installed on their phone?
- Can I send the same voucher to more than one person?
- How do I know whether a voucher I sent has been claimed?
- How to claim my voucher?
Security
Campaign Ts & Cs
- Summer 2022 Pay By Bank App Campaign
- Spin the Wheel Terms and Conditions 2024
- WIN A HOLIDAY TO ROME 2024
- Festive Food Menu Cracker Terms and Conditions 2023
- 25% off Festive Food Menu
- Christmas Cracker Terms and Conditions 2023