If you choose to transact under our Pay & Collect option, the merchant name that will appear on your bank statement may be either Yoyo Wallet or Yoyo Caffè Nero Group.
1. Are my card details safe?
Yes. Very. When you add your card details, they are immediately encrypted and sent to our payment provider, who then sends back a randomised token consisting of a long string of random letters and numbers (this is called tokenisation). This means none of your card details are ever stored on our servers. If anyone was ever able to access our servers, they’d find nothing of use.
For added security you can also create a four digit passcode of your choosing, meaning only you can access the app.
2. Can I add my Loyalty Card to my Apple Pay or Google Pay Wallet?
Yes, but currently only for 'Collect Stamps Only' transactions, whereby you use the app to collect stamps but pay using an alternative payment method.
3. Can I use the Loyalty Card on my Apple Watch or Android Wear?
After your link your Loyalty Card to Apple Wallet or Google Pay, you will be able to access your Loyalty Card on your Apple Watch or Android Wear. You can then scan your watch in the same way you would your phone. This is only available for Collect Stamps Only Transactions.
4. Is the Pay & Collect option available on native Wallets?
Unfortunately Apple Pay or Google Pay is not available under the Pay and Collect Stamps option, for security reasons.
As you’ve probably noticed, you are not required to pre-load funds onto the Caffè Nero app but you can pay for each transaction as you make it. With this in mind we change your payment code every 30 seconds so that it’s always secure.
Unfortunately we are currently unable to integrate this changing code with Apple or Google Pay. As such, in the interest of security for our users, we have initially made the call that users should only be able to make payments directly with the app.
That said, you can still save your loyalty card to your native Wallet and pay with your card saved to Apple Pay or Google Pay– all without needing to open the app.
5. Can I link my Caffè Nero Gift Card to the app or transfer the balance of my Caffè Nero Gift Card to the app?
At the moment, adding Caffè Nero gift cards to the app is not available just yet unfortunately. You can still use your Gift Card and collect stamps. To do this, use the ‘Collect Stamps Only’ option of the app.