1. What do I earn a stamp for?
You earn a stamp when purchasing any of our Barista-made drinks – anything from a simple Espresso to a Hot Chocolate Milano. We’ll also award you a stamp if you purchase something from our Iced Drinks range (Fruit Boosters, Frappé Crème, Iced Coffee). From time to time we may also award stamps on the app for different products and promotions.
2. Can I transfer the stamps on my paper stamp card to the app?
Yes, you can. To do so, next time you make a purchase, please ask one of our Baristas in store to upload the corresponding number of stamps on your Loyalty Card in the app. The Barista will retain the paper loyalty card for our records.
3. Do I have to link a credit or debit card to collect stamps?
No. We believe paying with the app is the best experience – pay and collect stamps in one single scan. But we appreciate some customers may wish to pay using cash or an alternative method. To do so, simply choose the ‘Collect Stamps Only’ option on the home page of the app.
4. Will I receive an additional stamp for using a reusable cup?
Yes. The Barista will add this on when you pay, just like the paper loyalty card.
5. Will I receive a stamp when I redeem my O2 voucher (or similar)
Check the terms and conditions of the offer, but the general rule is that we award a stamp for any partner promotion involving a free coffee. This includes O2, Nectar, Virgin et al.
Please ensure you tell the barista when ordering and always scan the ‘Collect Stamps Only’ barcode in the Caffè Nero app first and then scan the O2 voucher (or similar).
6. My stamps haven’t appeared on the app. What do I do?
Your stamps and rewards should appear on the Loyalty Card shortly after making a purchase. You may need to reset the app for the stamp card to properly update. To reset, close the app in the background of your phone. Once this is done, please reopen the app and check your Loyalty Card.
If your stamps are still not appearing please contact firstname.lastname@example.org and our Consumer Support Team will investigate for you.
7. Do my stamps ever expire?
Stamps you’ve earned never expire. The ‘Fully Stamped Card’ reward you earn for completing a loyalty card – entitling you to a free drink – expires 18 months after you receive it.
8. When will my Loyalty Card be completed?
You will receive your Free Hot Drink reward when you complete your Loyalty Card, that is to say when you reach 9 stamps. The card will automatically convert into a voucher and will no longer show the 9 stamps you have accumulated.