1. My stamps haven’t appeared on the app. What do I do?
Your stamps and rewards should appear on the Loyalty Card shortly after making a purchase. You may need to reset the app for the stamp card to properly update. To reset, close the app in the background of your phone. Once this is done, please reopen the app and check your Loyalty Card.
If your stamps are still not appearing please contact firstname.lastname@example.org and our Consumer Support Team will investigate for you.
2. Do my stamps ever expire?
Stamps you’ve earned never expire. The ‘Fully Stamped Card’ reward you earn for completing a loyalty card – entitling you to a free drink – expires 18 months after you receive it.
3. When will my Loyalty Card be completed?
You will receive your Free Hot Drink reward when you complete your Loyalty Card, that is to say when you reach 9 stamps. The card will automatically convert into a voucher and will no longer show the 9 stamps you have accumulated.